Frequently Asked Qustions
1.  I am ordering a new display case.  How do I determine what size stand I need?

    Our stands are designed to accept display cases with a solid base, or bottom.  The base of your
    Custom Display stand for your case, you need to know the actual outside Length and Width of
    the base of your case.  You should be able to get this information from your case manufacturer.  
    Use this Length and Width to find your case on our How to Order Page.  If you are uncertain
    about the size of display stand you need, just contact us and we will respond to you, usually
    within 24 hours.

2.  Your web site does not have the size of stand I need for my case.  Can you build custom size
stands?
    Yes.  Just contact us with your case size information, type of wood desired, and whether you
    want it finished or unfinished.  We will respond quickly with price and shipping/handling cost
    information.

3.  Are there any additional charges for custom size stands?

    Custom sized stands are priced using the same pricing method as used for the standard sizes.    
    Custom sized stands to hold a specific display case do not incur additional charges.


4.  I have a display case that needs a stand.  Can you provide a stand for me?

    Yes.  You will need to contact us with your case information - length and width dimensions, type
    of wood, and type of finish.  The Length and Width need to be the outermost dimensions (in
    inches) of the bottom of your case where it will sit on our stand.  Please recognize that it may be
    impossible to exactly match the color and finish of your case.  Stain colors, variations in types of
    wood, and the age of your case will affect the color.  Thus, we cannot guarantee to be able to
    match the coloring of an existing display case.  

5.  Can I get a display case stand with a different height?

    Yes.  Our standard height is 36 inches.  Just contact us with your stand requirements, including a
    height different from 36 inches, and we will respond quickly with price and shipping/handling cost
    information.  There will be an additional charge for a non-standard height.

6.  I want to display an item without a display case.  Can you build a stand for me?

    Yes.  Just contact us with your stand requirements - length, width, and height, as well as the
    type of wood and whether you want it finished or unfinished.  Currently we offer the basic design
    shown on this site, with the capability to accept 1/4 inch thick high strength plate glass in-lay.  
    We will respond quickly with price and shipping/handling cost information.  If you are interested
    in a custom design, take a look at our Custom Display Stands Page.  

7.  I need a display case.  Can you provide one for me?

    Yes.  Just contact us with your case size information, type of wood desired, and whether you
    want it finished or unfinished.  We will respond quickly with price and shipping/handling cost
    information.

8,  I will need glass for my case.  Do you provide that?

    We do not ship glass.  Glass panels should be procured from your local glass supplier.  
    Information is provided with your case regarding the size of glass you will need, although it is
    encouraged that you assemble the case and take glass measurements to confirm glass size
    before ordering.

9.  How long from the time I place my order will it take to get my case or stand?

    For our standard design display stand, shipment is normally within 20 business days of receipt of
    payment.  For display cases, shipment is normally within 30 business days.  Custom designed
    cases and stands may take longer, depending on the circumstances.  We will provide you with an
    estimate of the shipping time when we respond to your pricing request.

10.  What do I do if I need to return my case or stand to you?

    As a customer of Houston Display Furniture, your 100% satisfaction is our highest priority.  If you
    need to return your case or stand to us due to shipping damage, you must contact us within two
    business days of receipt of your stand.  If you need to return it for any other reason, you must
    contact us within 30 days of receipt of your stand.  Based upon your circumstances, we will make
    a determination of what needs to happen.  If you are not satisfied with the stand, a full refund
    will be made, not including shipping/handling costs.  If the reason for the return is due to an
    error on our part, shipping/handling costs will be covered by us.  Returns must be in their original
    condition and packaging, must include the original invoice, and must be insured.