Frequently Asked Qustions
1. I am ordering a new display case. How do I determine what size stand I need?
Our stands are designed to accept display cases with a solid base, or bottom. The base of your
new case then fits into a recessed area on our stand. In order to determine the correct Houston
Custom Display stand for your case, you need to know the actual outside Length and Width of
the base of your case. You should be able to get this information from your case manufacturer.
Use this Length and Width to find your case on our How to Order Page. If you are uncertain
about the size of display stand you need, just contact us and we will respond to you, usually
within 24 hours.
2. Your web site does not have the size of stand I need for my case. Can you build custom size
stands?
Yes. Just contact us with your case size information, type of wood desired, and whether you
want it finished or unfinished. We will respond quickly with price and shipping/handling cost
information.
3. Are there any additional charges for custom size stands?
Custom sized stands are priced using the same pricing method as used for the standard sizes.
Custom sized stands to hold to hold a specific display case do not incur additional charges.
4. I have a display case that needs a stand. Can you provide a stand for me?
Yes. You will need to contact us with your case information - length and width dimensions, type
of wood, and type of finish. The Length and Width need to be the outermost dimensions (in
inches) of the bottom of your case where it will sit on our stand. Please recognize that it may be
impossible to exactly match the color and finish of your case. Stain colors, variations in types of
wood, and the age of your case will affect the color. Thus, we cannot guarantee to be able to
match the coloring of an existing display case.
5. Can I get a display case stand with a different height?
Yes. Our standard height is 36 inches. Just contact us with your stand requirements, including a
height different from 36 inches, and we will respond quickly with price and shipping/handling cost
information. There will be an additional charge for a non-standard height.
6. I want to display an item without a display case. Can you build a stand for me?
Yes. Just contact us with your stand requirements - length, width, and height, as well as the
type of wood and whether you want it finished or unfinished. Currently we offer the basic design
shown on this site, with the capability to accept 1/4 inch thick high strength plate glass in-lay.
We will respond quickly with price and shipping/handling cost information. If you are interested
in a custom design, take a look at our Custom Display Stands Page.
7. How long from the time I place my order will it take to get my stand?
For our standard design display stand, you will receive your stand within 15 business days.
Custom designed stands may take longer, depending on the circumstances. We will provide you
with an estimate of the shipping time when we respond to your pricing request.
8. What do I do if I need to return my stand to you?
As a customer of Houston Display Furniture, your 100% satisfaction is our highest priority. If you
need to return your stand to us due to shipping damage, you must contact us within two
business days of receipt of your stand. If you need to return it for any other reason, you must
contact us within 30 days of receipt of your stand. Based upon your circumstances, we will make
a determination of what needs to happen. If you are not satisfied with the stand, a full refund
will be made, not including shipping/handling costs. If the reason for the return is due to an
error on our part, shipping/handling costs will be covered by us. Returns must be in their original
condition and packaging, must include the original invoice, and must be insured.
