Our Policies
Your Privacy Houston Display Furniture respects your privacy. We use the information
we collect about you to process and fulfill your order. This information is not disclosed to
outside parties, and we will not sell, trade, or rent your e-mail address.
Ordering All display stands are custom cut to order and hand-crafted here at Houston
Display Furniture. After we receive your order and payment you will normally receive your
order flat packed within 15 business days. If we do not expect to ship within the 3 weeks,
we will notify you. You may also inquire about the status of your order by writing us a
letter or e-mailing us.
Methods of Payment Houston Display Furniture accepts personal or company checks,
money orders, cashiers checks, or credit cards for payment. All payments must be in US
currency. Payment by credit card is made through PayPal. You do not need a PayPal
account to make payment by this method.
Shipping Your order will be shipped by FedEx or UPS, unless you request otherwise.
There will be an additional charge for all orders shipped other than FedEx or UPS by
request. Stands are shipped flat packed. Shipping charges are based on the weight, size,
and distance your package will travel and who the carrier will be. Please contact us for
information on international and overseas shipping costs.
Customer Service Our support for you doesn't stop once you've purchased a stand from
us. It continues on until you have assembled your stand, and are satisfied. During
assembly and after, if you have any questions, just e-mail us and we will quickly respond.
If you need immediate assistance, please call us at the phone number listed on our Contact
Us Page.
Damaged Shipment Be sure to inspect your package as soon as it arrives. Do not sign
for the package until you have thoroughly inspected the contents for any damage. We are
not responsible for return shipments that are not signed off as "damaged upon arrival".
If your stand has been damaged during shipping, you must notify the carrier immediately
and Houston Display Furniture within 48 hours.
Your Satisfaction At Houston Display Furniture, your satisfaction is our number one
priority. If you are not satisfied with our product, we will gladly authorize returns for a
refund so long as it is within 30 days from time of receipt by you. You must contact us for
a Return Authorization. Shipping and handling costs are not refundable, unless there is an
error by us. Returns must be in their original condition and packaging, must include the
original invoice, and must be insured.
